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Highlands | Nursing & Rehabilitation

Our Response to COVID-19

November 28, 2020

To Our Residents and Family Members:

We know some of you may be concerned about the spread of COVID-19 (the new coronavirus) being reported in the media and how it may impact us here at the center.

Our top priority is keeping our residents and Care Team Members safe and we feel these measures are needed to ensure their safety. We understand that connecting with family members is incredibly important and there are a variety of other ways you might consider connecting with them. These may include telephone, email, text or through Skype or Facebook. Our Care Team Members are happy to help facilitate these alternative methods.

Our center is following the recommendations of the CDC on prevention steps, including following strict hand-washing procedures, and in many circumstances, wearing gowns and gloves when interacting with residents who are sick. We also are staying up-to-date with the CDC recommendations as they are updated. In addition, the center is in close contact with the local and state health department and are following their guidance.

We will notify you if any residents or Care Team Members are diagnosed with COVID-19. Should you have any questions, please feel free to contact the Executive Director.

Highlands Defense Program

Ensuring residents are cared for in a safe and healthy environment is our greatest responsibility. ๐—ข๐˜‚๐—ฟ ๐˜๐—ฒ๐—ฎ๐—บ ๐—ถ๐˜€ ๐—ฝ๐—ฟ๐—ผ๐˜‚๐—ฑ ๐˜๐—ผ ๐—น๐—ฒ๐—ฎ๐—ฑ ๐˜๐—ต๐—ฒ ๐˜„๐—ฎ๐˜† ๐—ฏ๐˜† ๐—ฑ๐—ฒ๐—น๐—ถ๐˜ƒ๐—ฒ๐—ฟ๐—ถ๐—ป๐—ด ๐—ฎ๐—ป ๐—ถ๐—ป๐—ฑ๐˜‚๐˜€๐˜๐—ฟ๐˜†-๐—ฑ๐—ฒ๐—ณ๐—ถ๐—ป๐—ถ๐—ป๐—ด ๐˜€๐˜๐—ฎ๐—ป๐—ฑ๐—ฎ๐—ฟ๐—ฑ ๐—ผ๐—ณ ๐—น๐—ผ๐—ป๐—ด-๐˜๐—ฒ๐—ฟ๐—บ ๐—ฐ๐—ฎ๐—ฟ๐—ฒ ๐—ฐ๐—น๐—ฒ๐—ฎ๐—ป๐—น๐—ถ๐—ป๐—ฒ๐˜€๐˜€. As part of the โ€œHighlands Defenseโ€ program, we follow a scientific approach using rigorous measures and our industryโ€™s best products. We closely monitor recommendations from The Centers for Disease Control and Prevention (CDC). Our extensive efforts include:


Weekly COVID-19 Testing: All Care Team Members are tested at a minimum of every week.

Sign-In Kiosks and Temperature Monitoring: We utilize a digital system to screen guests and Care Team Members for symptoms of acute respiratory illness (e.g., fever, cough, difficulty breathing) before entering our community.


Personal Protective Equipment: Care Team Members and residents have access to masks (surgical, N95), gloves, gowns, face shields, and hand sanitizer. Care Team Members are required to wear a mask at all times.


Recycled Air Ionizer: Air Ionizers are installed directly into air ducts, producing positive and negative ions that neutralize harmful pollutants and odors in our buildings.

Plexiglass at Check-in and Nurses Stations: Plexiglass Shields at reception and nurses stations provide a physical barrier to reduce exposure and cross-contamination.


Electrostatic Sprayers:ย Sprayers provide a uniform and wraparound layer of germ-killing power, providing maximum efficiency disinfecting surfaces.


Deep-Clean Sanitization: Sanitizing lowers the number of germs on surfaces or objects to a safe level.

Daily Communications with Families:ย Our automated system keeps families and loved ones informed on COVID19 cases.


Thank you Care Team Members for all your hard work!