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Highlands | Nursing & Rehabilitation

As COVID-19 continues to impact the world, we want to express that we are continuing to focus on our residents, families, Care Team Members and partners. Our compassion and focus remains steadfast.  As the recommendations from the Center for Disease Control (CDC), Centers for Medicare and Medicaid Services (CMS), American Health Care Association (AHCA) and State guidelines change frequently, we are quickly responding and updating any policy or procedure to continue to provide the best care for our residents.

We want to provide a response to some frequently asked questions that have been received to help ease the navigation for families and loved ones.

If my loved one is unable to speak to me due to their condition, can I receive a daily call at the end of the day from someone for an update? I visit daily to check-in and just want to be reassured about their care.

Yes, we would be happy to provide increased communication for those that would request this. However, the call may not necessary be at the end of a typical day but rather one time during a 24 hour period.

What if my loved one has an extenuating circumstance and it is necessary for me to visit?

Please reach out to the center’s Executive Director for assistance. For certain circumstances, such as a loved one entering end of life care, we will make every effort to allow you to safely visit.

How long will the visitor restrictions last?

We are following the recommendations from the local, state and federal government on visitor restrictions. At this time we are unsure of the timeline but will keep our families updated on our website with all changes. We will continue to have a link at the top of our home page where you can quickly find updates.

What will the center do if they have someone with COVID-19?

All of our centers are following strict infection control practices set forth by the CDC. In the event that we have a case of COVID-19, we will work closely with the local health department and state department of health while following guidance from the CDC.

What other options are available for me to communicate with my loved one?

Our centers can offer alternatives such as skype, facebook, email, or phone calls. We are happy to help facilitate these alternatives at any time. We also encourage you to send cards, letters, drawings from grandchild, etc. as we have not discontinued mail service to our residents.

Please continue to reach out to each center’s Executive Director for any questions or comments. We welcome all communication and will work to provide timely responses.

Thank you again for your increased patience.